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Valuing Customer Relationships Since 1907

August 31st, 2022, 12:00 AM

It isn't always about the money when running a successful business. A business's reputation will make or break how successful it is. To Hodges, client relationships are more important than selling an overpriced product that doesn't fit the situation. It goes against our company's morals to trick customers into buying something they don't even need. We strive to deliver high-quality products and installations while staying within our client's budget. We want to provide our customers with the best possible experience so they can confidently live in their homes and know they made the right choice. We have been in this business for over 100 years, a very long time, so we know how to keep our customers satisfied.

Why Hodges Won't Hard Sell

We don't believe one product is the perfect fit for every project. There are always variables to every circumstance, and we want to find the best solution. We are also respectful of our client's budgets and will not try to sell a more expensive product if it isn't necessary. We are less focused on our profit and care more about giving the perfect product to fit our client's needs. We also will recognize if there is a cheaper solution than completely replacing a window or door. If the window's frame is in perfect condition and the only thing that needs improvement is the glass, we will be upfront with our customers rather than make them spend more money replacing their window. We aren't afraid to give other companies some business if it means giving the best possible experience to our customers.

The Importance of Customer Satisfaction

We strive to keep our customers happy before and after the job. About 70% of our customers are either repeats or referrals. These numbers alone show that we treat our customers with the utmost respect. We have been in this business for 115 years and know how to treat our clients appropriately. We work towards giving our customers quality services and products rather than selling a large quantity. If you need more convincing that our customer relationships are the best, read our "Why Hodges?" to learn more about how we are the best partner for your job. We know that as long as we treat our customers adequately, they will proudly tell their friends and family who provided the service to them.

"All in all a really fantastic company - they've been in business a long time and it shows based on how they treat the costumer. Am planning to do windows next year, and they will be my first phone ca
Ian W.

The Hodges Experience

Hodges will treat you like family, ensuring you are given what you need and not what we want to sell you. The more expensive products aren't always the answer, and we aren't afraid to tell you the truth. We refuse to take advantage of your home renewal and will continue to be honest workers. We will also continue to give you the highest quality products and installations for the price that fits your needs. If you need a trusted contractor, don't hesitate to reach out and get a free quote today.

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Before, we could never keep up with the cold. Now we just turn the heat on, and it stays in the building. Complaints are way down, and we're very happy.
Rev. Davies K.