1. Getting Started
You can give us a call, send an email, or even shoot us a text to get things rolling. Prefer to chat in person? Our Ashburn showroom is open Monday–Friday from 8 a.m. to 5 p.m. —feel free to stop by!
2. Meet Your Salesperson
If you call or message, we’ll connect you with the next available salesperson. If you come into the showroom, the team there will take great care of you.
3. Initial Conversation & Measurement
After we chat, your salesperson will schedule a time to visit and take measurements so we can fully understand your project.
4. Quote Time
Once the initial measurements are done, we’ll send you a quote based on what we discussed.
5. Showroom Visit (Optional)
Want to see and feel our replacement windows or doors in person? We’re happy to set up a showroom appointment to go over the quote and show you your options.
6. Ready to Move Forward
When you’re ready, we’ll send over a purchase order for you to review and sign.
7. Re-Measure/Order Review Appointment
Once we have the signed purchase order and deposit, someone from our Project Management team will reach out to schedule a second, more detailed measurement and review of items being ordered.
8. Final Review & Ordering
We’ll carefully review your order to make sure everything is accurate, then submit it to the manufacturer.
9. Manufacturing Wait Time
Now we wait while your products are being made! We know waiting isn’t fun, but we’ll keep things moving behind the scenes.
10. Mid-Production Updates
If your order has a longer lead time, we’ll check in with an update halfway through.
11. Scheduling Installation
Once everything arrives and passes our quality check, our production team will reach out to schedule your installation.
12. Installation Prep Email
A day or so before install day, we’ll send you an email with all the details—what to expect, how to prep your home, and payment info.
13. Installation Day
Our team usually arrives between 7:30 and 8 a.m. A Hodges team lead will be on-site the entire time to make sure everything goes smoothly and answer any questions.
14. Post-Installation Support
Once your project is complete, our service department is here if you need anything. Just give us a call—we’re happy to help!
Now you can sit back, relax, and enjoy your new windows and doors—designed to make your home more comfortable, beautiful, and efficient.
If you had a great experience, we’d love for you to leave us a review! Your feedback means a lot and helps others find us too.
Thanks again for choosing Hodges!
